If you have a complaint about the advice you receive, your banking services or a product you bought through us, please contact our Head of Compliance at:
Renaissance Bank & Co., Limited
2-12 Wilson Street
London EC2M 2SN
Email: customercare@renabl.com
Phone: 0744 139 2305
We are covered by the Financial Ombudsman Service (FOS). The FOS is available to settle certain complaints you make if they cannot be settled through our own complaints procedures. The contact details of the FOS are as follows:
The Financial Ombudsman Service
Exchange Tower
London E14 9SR
